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'1. Support' for general assistance requests, such as troubleshooting issues, questions about functionality, or guidance on using a system
'2. Bugs' for reporting technical issues where the portal or app is not working as expected, such as errors, crashes or incorrect system behavior.
'3. Improvements' for suggestions for new features, optimizing workflows or making the system more user-friendly.
'4. Other' for any requests that do not fall into the above categories such as inquiries about pricing, contracts, or partnerships.
To help us assist you as efficiently as possible, please provide a detailed description of your request. Include information such as what the issue is, when and in what context it occurred, when the last successful measurement was, and who is affected. 
If the answer here is 'Yes', please add pictures of the damage to the ticket
The switch has two positions: 
- sliding it to the left activates the Operational Mode, needed to connect with the Minze Clinician Portal for data transfer. 
- sliding it to the right activates Configuration Mode, needed only for the setup of the Gateway.

The Minze Uroflow meter should be located within 5 meters of the Gateway for optimal connectivity.

When using a long-range dongle, the Minze Gateway can be placed within 15 meters from Minze Uroflow meter.
Please attach any relevant files, such as screenshots or photos, if applicable.  


Thank you for filling out the ticket. Please click 'Submit', and a support representative will assist you as soon as possible.