Submit a Ticket | Minze Health

Your Email *

Customer Organisation Name *

Distributor Name *

Issue type *

'1. Support' for general assistance requests, such as troubleshooting issues, questions about functionality, or guidance on using a system
'2. Bugs' for reporting technical issues where the portal or app is not working as expected, such as errors, crashes or incorrect system behavior.
'3. Improvements' for suggestions for new features, optimizing workflows or making the system more user-friendly.
'4. Other' for any requests that do not fall into the above categories such as inquiries about pricing, contracts, or partnerships.

Device type *

Serial number *

Serial number

Description *

To help us assist you as efficiently as possible, please provide a detailed description of your request. Include information such as what the issue is, when and in what context it occurred, when the last successful measurement was, and who is affected.

Did you hear a double beep after the last measurement? *

Have you done a test measurement? *

Do you see any visual damage to the device (e.g. cracks in the housing)? *

If the answer here is 'Yes', please add pictures of the damage to the ticket

Which position is the switch on the Gateway currently in? *

The switch has two positions:
- sliding it to the left activates the Operational Mode, needed to connect with the Minze Clinician Portal for data transfer.
- sliding it to the right activates Configuration Mode, needed only for the setup of the Gateway.

Please select the LED lights that are currently lit on the Gateway

Red light (Power)

Middle green light (Internet connection)

Right green light (Uroflow meter connection)

Is the Gateway connected via cable of Wi-Fi? *

How far is the Minze Uroflow located from the Gateway?

The Minze Uroflow meter should be located within 5 meters of the Gateway for optimal connectivity.

Do you use a long-range dongle?

When using a long-range dongle, the Minze Gateway can be placed within 15 meters from Minze Uroflow meter.

Is it possible to scan the NFC tag on the cup?

Attachment(s)

Please attach any relevant files, such as screenshots or photos, if applicable.

Thank you for filling out the ticket. Please click 'Submit', and a support representative will assist you as soon as possible.