'1. Support' for general assistance requests, such as troubleshooting issues, questions about functionality, or guidance on using a system
'2. Bugs' for reporting technical issues where the portal or app is not working as expected, such as errors, crashes or incorrect system behavior.
'3. Improvements' for suggestions for new features, optimizing workflows or making the system more user-friendly.
'4. Other' for any requests that do not fall into the above categories such as inquiries about pricing, contracts, or partnerships.